A man in a wheelchair happily pets a dog, showing the LevelUp high-intensive support.

LevelUp Independent Living Launches a High-Intensive Support Service

LevelUp Independent Living launches a High Intensity Support service

LevelUp Independent Living is proud to announce that from 1 February 2024 we will be providing NDIS High Intensity Support services across the Sunshine Coast, Noosa, Moreton Bay and Gympie regions.

High Intensity Support refers to a specialised level of care designed for people with complex and challenging healthcare needs.

Our services include:

  • ongoing regular disability supports for clients
  • contract supports delivered for an agreed period of time
  • education and training for NDIS providers of High Intensity Support.

Our staff hold qualifications including Clinical Nurse Consultant, Registered Nurse, and Enrolled Nurse, in addition to trained and competent Disability Support Workers.

High Intensity Support is provided in the community to people who require extensive assistance with daily living activities, have significant health issues, or face complex medical conditions.  We aim to ensure that our clients lead fulfilling lives while receiving the necessary assistance and medical attention.

In addition to High Intensity Support, we also provide Supported Independent Living and Social and Community Participation programs.

Key Components of High Intensity Support

Complex bowel care

Complex bowel care refers to the management of bowel-related issues that extend beyond routine care.  This may involve addressing conditions such as severe constipation, faecal incontinence, or complications arising from bowel surgery. People requiring complex bowel care often need specialised interventions and a comprehensive approach to maintain bowel health and function.

Enteral feeding or Percutaneous Endoscopic Gastrostomy (PEG) feeding

Enteral feeding involves the delivery of nutrition directly into the gastrointestinal tract, typically through a tube.  PEG feeding is a specific method where a feeding tube is inserted through the abdominal wall into the stomach, allowing for the administration of nutrition to people who are unable to eat or swallow.  This method is commonly used for patients with conditions like dysphagia, neurological disorders, or other conditions affecting oral intake.  Supports will be delivered in consultation with a Dietitian to ensure meal plans are provided as recommended.


Dysphagia refers to difficulty in swallowing, a condition that can arise from various causes such as neurological disorders, muscular impairment, or structural abnormalities.  People with dysphagia may have difficulty eating, drinking, or managing saliva.  Managing dysphagia involves strategies to improve the swallowing function and prevent complications like aspiration where food or liquids enter the airway.


A ventilator is a medical device that provides mechanical assistance to people who have difficulty breathing or are unable to breathe on their own.  It delivers a controlled supply of air into the lungs, supporting respiratory function.  Ventilators are commonly used in critical care settings, surgery, and for patients with respiratory conditions or injuries.

Tracheostomy care

Tracheostomy is a surgical procedure where an opening is created in the trachea to allow for the insertion of a breathing tube.  Tracheostomy care involves maintaining the hygiene and functionality of the tracheostomy site, monitoring respiratory status, and preventing complications such as infections.  This is crucial for people who require long-term respiratory support or have conditions affecting the upper airway.

Urinary catheter care

Urinary catheter care involves the management and maintenance of a urinary catheter, a tube inserted into the bladder to drain urine.  Proper care is essential to prevent infections, ensure the free flow of urine, and minimise discomfort for people who are unable to void urine naturally. Urinary catheters are often used in cases of urinary retention, surgery, or conditions affecting bladder function.

Subcutaneous injections

Subcutaneous injections involve administering medication into the fatty tissue layer beneath the skin.  This method allows for the gradual absorption of medication into the bloodstream.  Subcutaneous injections are commonly used for various medications, including insulin for diabetes and certain types of vaccinations.

Complex wound care

Complex wound care pertains to the treatment of challenging, non-healing and diabetic ulcer wounds.  It involves a multidisciplinary approach to address factors such as infection, impaired blood flow, and underlying health conditions that may hinder the normal healing process.  Specialised wound care techniques, dressings, and interventions are employed to promote optimal wound healing.

Epilepsy and seizure

Epilepsy is a neurological disorder characterised by recurrent, unprovoked seizures. Seizures result from abnormal electrical activity in the brain and can manifest in various forms.  Management of epilepsy involves the use of antiepileptic medications, lifestyle modifications, and, in some cases, surgical interventions. Supporting people with epilepsy includes seizure awareness, safety measures, and appropriate medical interventions during episodes.

To request this service, please complete the form below and our team will contact you to discuss your individual.

High Intensity Support request form

High Intensity Support Form

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