Individualised Living Options (ILO)


Individualised Living Options (ILO) is a new NDIS funding that gives you the choice to live the way you want and in a place that feels right for you. You can move into a home of your own choosing, live with the people you like, and get the disability support tailored to your needs. 

Started in 2019, ILO NDIS is a flexible package of supports that helps participants set up and sustain their preferred way of living.

What Is Individualised Living Options?

Individualised Living Options (ILO) services are living arrangements developed to meet the personal care needs, preferences, and choices of individual participants. 

ILO’s are generally alternatives to group home settings. They are developed through discussions with NDIS participants and their families to identify needs, preferences and choices. They are used to design a flexible package of supports that give expression to person centred choice and control.


ILO NDIS is about setting up the ideal home or apartment for the participant, engaging the right support workers, introducing housemates or hosts, and approving who performs other specific functions.

ILO package implementation often happens in stages, and the package includes both primary supports and supplementary supports. Once established, the living arrangements are closely monitored and adapted.

The following describes a variety of individual living options and arrangements under the ILO heading.

  • Co-residency:  The NDIS plan participant is supported full-time or part-time in their home. 
  • Host arrangements:  The participant resides full-time in the home of a non-related host who also provides some support.
  • Living alone:  Support is provided in the home of a participant in a variety of ways.
  • Living together:  The participant lives with other people of their choice and receives support.

Individualised living option arrangements can be provided by many people including family, friends, neighbours, advocates, and paid workers. These supports can be both formal and informal. ILO arrangements aim to balance formal and informal supports to suit your needs.

A key aspect of ILO support is the idea of “One person at a time” when planning living arrangements.

Contact us at LevelUp Independent Living on (07) 5293 9020. Or get in touch with us online to let us know how we can help you.

Our Approach

  • We focus on the idea of “home” and work closely with you, your family, and other key supports to explore, monitor, and implement a tailored living and lifestyle solution that promotes independence and a sense of community.
  • We take the time to get to know you – how you want to be supported, where you want to live, who you want to live with, and what “home” means to you.
  • We help to connect and coordinate your informal supports including friends, family or neighbours, and provide formal supports when and how you need them. 
  • We offer assistance to design and implement your living arrangements.
  • We provide 24/7 access to our on-call system for when you need assistance unexpectedly.
  • LevelUp offers continual monitoring of your supports and helps to fine-tune your living arrangements to ensure they suit over time. 

Is ILO NDIS Support Right For You?

Individualised Living Options (ILO) is designed to support people with disability. It’s a good option for participants who:
  • Have moderate to high support needs
  • Want to move out of a Supported Independent Living (SIL) group home
  • Are over 18 years (or about to turn 18) and looking to leave home
  • Are at risk of homelessness or deciding to end a transient living arrangement
  • Are moving to a new place and planning to start a new life
  • Are presently or potentially qualified for SIL support

What Sets ILO Apart From SIL?

Individualised Living Options and Supported Independent Living are remarkably similar. The main difference lies in the NDIS funding. ILO comes from Core Funding and is designed to be flexible, allowing participants to choose and sustain their preferred way of life. 

Additionally, whilst SIL clients are looking for both a home and support packages, ILO clients are essentially looking for supports regardless of where they live. ILO arrangements may involve family, friends, and even neighbours for support, thus bringing a shift towards a genuine home and community lifestyle. 

ILO Funding And The Role Support Coordinators Play

ILO funding comes in two stages which may dictate the role of the support coordinators.

Stage 1: Exploration and Design (Core Funding)

This refers to the funding aimed at exploring and designing the best living arrangement for a participant. A support coordinator with experience in disability housing is a big help at this stage. 

At LevelUp Independent Living, our team uses their skills to get participants started on their ILO journey. We have a person-centred approach to create a one-of-a-kind living model from scratch.

Stage 2: ILO Supports (Core funding)

This funding stage pays for the different supports and services needed to ensure that the living model works.

At this point, a specialist ILO provider organises the funding, supervises the direct and indirect support arrangements, disburses payments to support workers, and patches up any issues that may occur. Family members may also take care of the ILO services themselves.

If the participant chooses not to self-manage the ILO funding and support arrangements, the second stage is best handled by specialist ILO providers who know how to put into practice the living supports customised for the participant. This stage is not carried out by support coordinators.

Contact Us Today!

Are you ready to discover if Individualised Living Options on the Sunshine Coast is right for you?

Contact us at (07) 5293 9020. Or get in touch with us online to let us know how we can help organise your ILO NDIS on the Sunshine Coast or anywhere in South East Queensland.

Get in touch with our team about ILO

07 5293 9020 or