LevelUp and Your Best Life Disability and Health Services Ltd.
LevelUp Independent Living is a NDIS Registered Provider that is part of Your Best Life Disability and Health Services Ltd. We are a not-for-proﬁt organisation that grew from the iconic and long-standing Children’s Therapy Centre following the introduction of the NDIS. Your Best Life now offers LevelUp Independent Living, Mindcare Mental Health Services, Children’s and Teens’ Therapy Services, and Your Choice Plan Management. These businesses work together to provide an integrated and seemless services to our clients.
The organisation has centres in Sunshine Coast, Moreton Bay, and Gympie and is planning further expansion. Our telehealth services are sought by clients across the region and across Australia. All these services aim to help NDIS participants and other clients with disabilities and health conditions, including mental health conditions, to access the services and supports they require to live as independently as possible in the community.
The company is committed to growing and diversifying to meet the real, expressed needs of NDIS participants and other clients needing therapy through a not-for-proﬁt company that puts people before proﬁts. Your Best Life is leading the development of diverse and inclusive disability support services in the region. We are client-led, open to great ideas, innovative, and collaborative.
Your Best Life is NDIS-registered and has achieved full quality certiﬁcation under the NDIS Quality and Safeguards Commission requirements for all its businesses. As a not-for-proﬁt organisation, we invest surplus funds, if any, into our mission of providing quality services that help people live their best lives no matter what health, disabilities, and other circumstances they face.
Debbie Blumel BA, BSocWk, MSW, MBA, GAICD
Chief Executive Officer
Your Best Life Disability and Health Services
Debbie has extensive experience in strategic leadership positions in disability, health and housing organisations during times of great challenges and transformational change. Debbie is passionate about improving disability and health outcomes and strengthening communities through organisational leadership and regional development. Her experience in integrating and streamlining human services spans Queensland and the Northern Territory as well as national initiatives.
Debbie serves as a director on the Sunshine Coast Hospital and Health Services Board and its Finance and Performance Committee as well serving as a member of the Sunshine Coast AICD Regional Committee. Debbie previously served as CEO of the Northern Territory Medicare Local with accountability for improving the primary health care system and streamlining patient pathways in both urban and remote communities. From 2008-2012, Debbie was an elected councillor on the Sunshine Coast Council where she was able to continue her commitment to strengthening regional communities. Debbie held the Major Projects Portfolio, was a member of the statutory Organisational Performance and Service Delivery Committee, and represented council on the Council of Mayors’ Infrastructure Committee. Debbie was appointed by the State and Federal Ministers for Regional Development as inaugural chair of Regional Development Australia Sunshine Coast and was elected by Queensland coastal councils to represent them on the National Sea Change Taskforce.
LevelUp Independent Living
Adrian Crothers brings a wealth of knowledge and experience to LevelUp. He is passionate about supporting participants and families through every step of the journey and creating personalised living and lifestyle solutions for each individual.
Originally from Melbourne, Adrian has been working with people living with a disabilities and their families for nearly 15 years, helping them to navigate the ever changing NDIS landscape and achieve their personal goals to live their best life.
Adrian was in Melbourne with the ﬁrst live NDIS roll out zone in the North Western region of Melbourne. It was a time of great uncertainty for both participants and providers. Being one of the ﬁrst organisations to deal with the NDIS gave a unique opportunity to rethink the approaches and design a model that could work within the NDIS framework while supporting many clients to access the NDIS and achieve plans that supported their goals.
Adrian spearheaded his past organisation’s successful approach to the NDIS across multiple Supported Independent Living (SIL) houses, Short Term Accommodation houses, group supports, Community Access and holiday programs to name a few.
Adrian and his team at LevelUp are here to listen to the needs of their community and clients and help turn them into reality. Adrian is a firm believer in individual approaches for individual people and is a strong advocate for people living with a disability.
Continuity of Care
Emergency and Disaster
Your health and safety and that of our staff are of the utmost importance to us, especially during extreme weather events, virus outbreaks, and other hazardous circumstances.
As a registered and accredited NDIS service provider, we have a duty to provide continuity of care to our clients. This means will may take extra precautions when meeting with you and can offer telehealth services by video or phone where appropriate.
If your Disability Support Worker is unable to provide your usual service for any reason, we will offer you a colleague from LevelUp Independent Living to ensure minimal disruption to you.
Supported Independent Living – SIL
LevelUp Independent Living will continue to provide all essential services and supports as outlined in the roster of care. We will try to provide your usual Disability Support Worker, however, if they are unable to attend, we will provide a colleague from LevelUp Independent Living. All of our staff members are trained to support you at the high level that you have come to expect from us.
During outbreaks of COVID-19, our staff don’t work across multiple homes. We do this to limit the opportunity for viruses to spread.
Daily Living Support – ADL
As an essential service, all activities of daily living will continue. This includes personal care, medication administration, transfers, and medical appointments.
Social and Community Participation
As a non-essential service, supports will continue they are assessed to be safe. LevelUp Independent Living will cancel public and group outings in favour of personalised community access to safe locations.
Short Term Accommodation (STA)
As a non-essential service, STA supports may have to be postponed if it is unsafe to go ahead. However, we know how much you love your holidays, so we will re-organise STA holidays as soon as we can.